T&C's

How To Order:
 
1.Online ordering via our 100% Secure Server Shopping Cart or you can choose PAYPAL 
2. Alternatively email your requirements to us then one of our sales staff will contact you for your credit card details and delivery address.
 Please do not send your credit card details via unsecured email.
3.Or you can simply phone your order: 01202 736652 or 01929 554692  (Phone lines open between 10am until 4-00pm. mon-fri )
 
EXPORT ORDER/ENQUIRIES welcome but will only be dealt with via email. Payments will only accepted via PayPal.
 
DELIVERY CHARGES Delivery to any UK Mainland address is free on all orders exceeding £50.00. We only use reputable carriers and delivery will normally be 3/4 working days for ex-stock items. 
IF NEXT DAY is expressly requested a charge of £25.00 will be required.
For orders below £50.00 a delivery charge of £4.50 will apply.
 
All E-Cigarettes are Postage Free and sent by 2nd class  Royal Mail postal service throughout the EU. Next Working Day delivery is available for UK customers at a cost of £6.00 and if required, orders should be placed by phone to 01929 554391. (Mon - Thurs 10am-12pm)
 
TERMS & CONDITIONS
We aim to process your order within 24/48 hours however the Date shown on your order is the Order Date NOT the dispatch date.
 
All items purchased online through this website, excluding consumable items, carry a manufacturers Warranty of 12 months against breakdown, unless otherwise stated.
Damaged items are NOT covered under warranty.
Prices and specifications of items are subject to change without notice.
All items offered for sale within this website are subject to availability.
Cancellation of any order should be made as soon as possible, we make every effort to dispatch the goods the same day or next day.If a order cancellation is received after the goods are dispatched the return carriage will be the responsibility of the customer. 
Where a refund is requested the amount due will be credited back to the relevant credit card used by the customer or back to their paypal account, within 30 days of receiving the returned goods.
The return carriage charges are at all times, the responsibilty of the sender and are non refundable.
 
We offer a 14 day no quibble money-back guarantee.
 
Items returned for credit must be unused, in the original packaging and returned within 14 days. 
We regret we cannot accept the following for credit;
  • Items returned damaged because of poor packaging or as a result of misuse.
  • Consumable items including batteries, rechargeable batteries, atomizers or cartridges.
We also regret we are unable to issue refunds for non received items sent by Royal Mail until 15 working days have elapsed after dispatch date.
Consumable e-cigarette items such as atomisers or cartridges that have been used or partially used will be deducted at their full value from any amount that has been returned for credit/refund.
Please advise us prior to returning goods so we are able to assist you as to the easiest method of return. 
 
Complaints should be directed to TVS247 LTD in writing stating clearly the nature of the complaint which will be dealt with within 48 hours of receipt.
Orders placed through this website or as a result, are done so on the understanding and acceptance of the Terms & Conditions by the consumer.  (This does not effect your statutory rights)
(These terms and conditions are subject to revision at our discretion)
 

 
This website is owned by TVS247 Ltd
Registered office: 7 West Street. Wareham. Dorset. BH20 4JS
 
Director: B Collins
Co. Secretary: K Collins